Help center
Let’s keepyou moving.
Find answers about accounts, credits and video generation.
Need help with your account or video?
Open a support ticket for a generation, credit, billing or privacy question. Include the task or order ID when relevant.
Sign in to submit a ticket and follow replies in your account.
Start with a good photo
Use a clear face, good light and the right number of photos for the template.
Preview, make, download
Choose a template and add the requested adult portraits or pet photo. Track real progress and download completed videos in My videos.
Understand the cost
Review the exact credit cost before generating. Buy a subscription or one-time pack on Pricing. Confirmed generation failures return the consumed credits.