Contact Dance AI Video
Get help with your account, dance videos, credits, purchases, or privacy requests.
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Email us
Reach the Dance AI Video service at support@danceaivideo.app. You can email without signing in, including when you cannot access your account. This is the public contact for the team operating danceaivideo.app.
For a question about an existing generation or purchase, open an account support ticket when you can sign in. A ticket keeps the conversation associated with the correct account. See the Help center for common upload, download, credit, and sign-in problems.
What to include
Describe what happened, what you expected, and when it occurred. For a generation problem, include the template name, task ID, and visible status. For a purchase problem, include the order reference and purchase date. Use the email associated with the account when possible so we can locate the relevant record.
A screenshot of the error can help, but remove personal details unrelated to the issue. Do not send passwords, sign-in codes, verification links, API keys, full payment-card details, or photos of other people. Support may ask you to verify account ownership before discussing private records or changing account information.
Purchases, privacy, and content concerns
For order refunds, read the Refund policy and identify the order you want reviewed. Automatic return of credits for a confirmed failed task is a separate process from returning a purchase payment.
For privacy or deletion requests, use this email and describe the information or account concerned. For a rights or consent complaint, include the specific page or content URL, your relationship to the material, and enough detail to identify the issue. Please do not attach additional sensitive images unless requested through an appropriate channel.
Responses
Requests are reviewed by the service team. We do not promise a fixed response time or round-the-clock live support. Avoid repeated generation submissions while waiting for help with an uncertain task, because each new task may incur its own credit charge.
Learn about the service, or review our Privacy policy and Terms of service.