Credits, task states, and private video downloads

Once you submit a generation, its task record is the place to follow progress. My videos associates tasks with the account that created them. Keeping that account and task ID in view makes it easier to distinguish a slow job from a failed job and a task credit return from a purchase refund.

One submission creates one task

Review the template's current quote before submitting. A new generation consumes the quoted credits through the task system. Do not repeatedly press Generate because the first result has not arrived. Each accepted new submission is a separate task with its own cost.

A queued task is waiting for processing. A running task is still being generated. There is no promised completion time, and closing a browser tab does not cancel the provider's work. Return to the same account and refresh the existing task status. Keep its ID if you need support to investigate.

An uncertain submission needs particular care: the request may already have reached the provider even if the response did not arrive cleanly. Recheck the existing task instead of immediately creating another one. If the interface says the result is being saved, generation and private storage are at different stages. Use the refresh or retry action offered for that task. A storage retry is not the same as buying another generation.

Confirmed failure and credit history

The runtime returns task credits for confirmed generation failures. A pending or uncertain state does not mean that failure has been confirmed. Check both the task status and credit history before assuming credits are missing.

If a failed task and its credit entry do not agree, contact support with the task ID, approximate submission time, and the relevant credit-history entry. Do not include your password or verification link. An automatic task credit return restores site credits; it does not automatically return the payment for a credit pack or subscription.

Purchase questions follow the Refund policy. A cash refund request must identify the order and be reviewed against that order's payment and credit use. Canceling future subscription renewal is also separate from requesting a refund of an earlier charge.

Choose credits for your use pattern

Pricing separates monthly subscriptions, yearly subscriptions, and one-time packs. Monthly and yearly credits expire at the paid billing-period end. Yearly credits are issued upfront for the paid year rather than released in monthly installments. Pack credits do not expire, and expiring grants are spent first.

Look at the full yearly charge as well as its monthly equivalent. A credit purchase adds to your balance; the selected template determines the output settings. Check the template you intend to use before choosing a plan or pack. The current quote in that creator is the relevant cost for the task.

Keep your own completed copy

A completed video is downloaded through your authenticated account. A signed download URL can expire before the underlying stored video does. If an old link fails, return to My videos and request a fresh link while the stored result is available.

Completed results are currently retained for 14 days. Download promptly and store your own copy. Once the stored result has expired, a stale link cannot recover it, and generating again creates a new paid-credit task. Treat this service as a creation tool rather than permanent video hosting.

Before publishing a downloaded result, inspect its movement, identity details, framing, and audio. AI generation can introduce changes that are not obvious in a small thumbnail. Use music and source images you have permission to publish, and describe synthetic content honestly.